Your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 always apply. Nothing on this page reduces them.
Cancelling an order
- Unstitched items: cancel free of charge at any time before your order is dispatched.
- Stitched or custom-size items: cancel within 24 hours of ordering, as long as stitching has not started. Once tailoring begins the order can no longer be cancelled.
To cancel, email [email protected] or WhatsApp 07458935470 with your order number.
Change of mind: 14 days for unstitched items
You can return unstitched items for any reason within 14 days of delivery.
- Let us know within 14 days of receiving your order, then send the item back within 14 days of telling us.
- Items must be unworn, unwashed and unaltered, with tags attached and in the original packaging.
- You arrange and pay for return postage. Please use a tracked service.
Stitched and custom-size items
Stitched and made-to-measure pieces are made to your specification, so the 14-day change-of-mind right does not apply to them under UK law. We cannot accept them back for change of mind, a different size preference, or errors in measurements you supplied. You are still fully protected if a stitched item arrives faulty, damaged, incorrect or not as described.
Faulty, damaged, wrong or missing items
If something arrives damaged, faulty, incorrect or incomplete, you are entitled to a repair, replacement or refund.
- Please tell us as soon as you can, ideally within 48 hours of delivery, so we can raise it with the courier promptly. Reporting later does not affect your rights.
- Email [email protected] with your order number and clear photos. An unboxing video helps us resolve things faster but is not required.
- Where the fault or mistake is ours, we pay all return and replacement costs.
What we can’t accept
- Items that have been worn, washed or altered, or had tags removed (unless faulty).
- Stitched or custom items returned for change of mind or size preference.
- Slight differences in colour tone, embroidery placement or fabric texture, and size variation within normal tailoring tolerance (±1.5 inches). These are natural in hand-finished designer wear and are not defects.
Refunds
Once we have received and checked your return, we refund your original payment method within 7–10 working days. Your bank may take a little longer to show the funds.
Contact
Email [email protected] or WhatsApp 07458935470, Monday to Friday, 9am–5pm UK time.